🔁 Crexent Store – Refund & Return Policy

At Crexent Store, we stand behind the quality of our products and the satisfaction of our customers. If something isn’t quite right, we’re here to make it right. Please read our policy below for a smooth and transparent refund experience.

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🗓️ Return Eligibility Window

You may request a return within 30 days of receiving your order. After 30 days, unfortunately, we cannot offer a refund or exchange.

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📦 Return Conditions

To be eligible for a return:

• The item must be unused, unworn, and in original condition

• It must include all original packaging, tags, and accessories

• Proof of purchase (receipt or order number) is required

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💸 Refund Process

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.
If approved:

• Your refund will be processed to your original payment method

• Funds will appear within 5–10 business days, depending on your bank or payment provider

⚠️ Please note: Items returned not in original condition, or missing parts not due to our error, may be subject to a partial refund.

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🚫 Non-Refundable Items

We do not accept returns or refunds for:

• Digital products or downloadable items

• Gift cards

• Final sale or clearance items (clearly marked as non-refundable)

• Perishable goods (if applicable)

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🔄 Exchanges (if applicable)

We’re happy to exchange items that are:

• Defective

• Damaged upon arrival

• Wrong size or incorrect product sent

📧 Contact our support team within 7 days of delivery to request an exchange.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect or defective

• We recommend using a trackable shipping method to ensure your item is safely returned

• Shipping costs are non-refundable

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📬 Start a Return or Refund Request

To begin your return process, please reach out with your order number and reason for return:

📧 Email: support@crexentstore.com
📞 Phone: [Insert your customer service number]
📍 Returns Address: [Insert return address]

Our support team typically responds within 24–48 hours.

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🔄 Policy Updates

Crexent Store reserves the right to update this policy at any time without prior notice. The latest version will always be available on our website.

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Thank you for shopping with Crexent Store  where quality meets care. 💙