FAQ
❓ Frequently Asked Questions (FAQ)
🌀 Crexent Store
Whether you're shopping, waiting on your order, or need support — we’ve compiled answers to the most common questions from our community.
🛒 Ordering
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and check out using our secure payment gateway.
Q: Can I change or cancel my order after it’s placed?
A: If your order hasn’t been shipped, we may be able to cancel or modify it. Please email us immediately at scresxent@gmail.com with your order number.
🚚 Shipping
Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days. International orders may take 7–14 business days depending on location.
Q: Do you ship internationally?
A: Yes! 🌍 We ship to most countries. Customs fees may apply based on your country’s regulations.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order has shipped.
💸 Returns & Refunds
Q: What is your return policy?
A: You have 30 days from delivery to return eligible items. Products must be unused and in original condition.
👉 View our full Refund Policy
Q: How do I request a refund?
A: Email us at scresxent@gmail.com with your order number and reason for return. Our support team will guide you through the process.
🧾 Payments
Q: What payment methods do you accept?
A: We accept most major payment options including Visa, MasterCard, PayPal, and more.
Q: Is my payment information secure?
A: Absolutely. 🛡️ Our checkout uses encrypted SSL technology to protect your data.
🌀 About Crexent Store
Q: Are your products authentic and original?
A: 100%. All products sold at 🌀 Crexent Store are authentic, carefully curated, and quality-checked.
Q: How do I contact customer service?
A: Email us at scresxent@gmail.com. We aim to reply within 24–48 business hours.
🛠️ Something Else?
Still can’t find what you’re looking for?
Reach out at scresxent@gmail.com we're always happy to help.